Frequently asked questions
Welcome to our Frequently Asked Questions
Welcome to our Frequently Asked Questions page. International Protection Services (IPS) is the parent company.
We deliver high-end personal protection and executive protection, as well as broader security solutions for clients with an elevated risk profile.
IPS Mobility Group
In addition, IPS includes the IPS Mobility Group. Here, we provide luxury and secure executive transportation with professional chauffeurs. As a result, clients can travel with comfort, privacy, and control.
IESA training and online courses
IPS also includes the International Executive Security Academy (IESA). This is our training and certification division for security professionals.
Moreover, through the IESA Online Academy, we make high-quality security education accessible worldwide.
These online courses support professional development and strengthen theoretical foundations. Therefore, participants can prepare for in-person programs such as Close Protection, Executive Protection (EP/PSD), and Executive Security Driving.
How we work
Because every client, assignment, and operating environment is unique, we work with a tailored approach. First, we start with a risk and threat assessment.
Then we translate that into a clear plan. After that, we deliver the service and provide aftercare.
In this FAQ, you will find clear answers about our services and working methods.
For example, we cover bookings, chauffeurs and vehicles, training and certifications, payments and cancellations, and practical procedures.
Finally, we explain meeting points and waiting times.
Need help?
If your question is not listed, please contact us via our contact page. We respond with discretion, professionalism, and a solution that fits your needs.
IPS provides comprehensive security solutions including:
- Executive Protection (Close Protection Officers)
- Security Consulting & Risk Assessments
- Crisis Management & Response
- Asset Protection Services
- Event Security Management
- International Security Operations
- Cybersecurity Integration
- Intelligence & Threat Analysis
Our unique differentiators include:
- Over 25 years of industry leadership
- Holistic security ecosystem approach
- Integration of physical and digital security
- Elite training through our own academy (IESA)
- 90%+ customer retention rate
- Global presence with local expertise
- Proactive threat mitigation strategies
- 24/7 support and response capabilities
- A national and international personal protection license is required for conducting executive protection assignments in the Netherlands and abroad
- Certification through the International Executive Security Academy (IESA) or other international training programs
- Comprehensive screening for reliability and background
- Extensive training in Israeli security techniques and counter-terrorism
- Experience in high-risk situations and complex security operations
- Multilingual skills for worldwide deployment
- Ongoing professional development and training according to the latest standards
DKDB (Royal and Diplomatic Security Service) is a Dutch government security service responsible for protecting the Royal Family, diplomatic missions, and designated high-risk persons and locations.
Our comprehensive risk assessment process includes:
- Threat landscape analysis
- Vulnerability assessments
- Travel route security evaluations
- Residential and workplace security reviews
- Digital footprint analysis
- Ongoing intelligence monitoring
- Customized security recommendations
- Thorough risk assessment and security consulting in advance
- Venue security and access control
- Crowd management and VIP escort services
- Coordination with local authorities and emergency services
- Development and implementation of emergency and evacuation plans
- Deployment of experienced, highly trained security officers and specialists
Every client receives a tailored security plan based on:
- Individual threat assessment
- Lifestyle and business requirements
- Risk tolerance levels
- Budget considerations
- Geographic considerations
- Specific vulnerabilities
- Personal preferences and discretion requirements
Our advanced technology integration includes:
- AI-powered surveillance systems
- Real-time threat monitoring
- Secure communication networks
- GPS tracking and route optimization
- Cybersecurity monitoring
- Mobile security applications
- Data encryption and secure storage
- Scenario-based training focused on real-world operations
- Executive protection and close protection procedures
- Threat and risk assessment, advanced work, and route planning
- Defensive and evasive driving techniques (including executive security driving)
- Counter-terrorism awareness and Israeli tactical methods
- Conflict management, de-escalation, and use-of-force decision-making
- Medical training, including emergency response and trauma care basics
- Secure communications, operational discipline, and confidentiality standards
- Continuous refresher training, evaluations, and skills development to maintain performance at the highest level
Our crisis management protocol includes:
- Immediate threat neutralization
- Emergency evacuation procedures
- Medical emergency response
- Law enforcement coordination
- Family notification protocols
- Post-incident analysis and support
Client discretion is paramount to our operations. We maintain strict confidentiality through:
- Comprehensive non-disclosure agreements
- Limited information access protocols
- Secure communication channels
- Discreet operational procedures
- Professional conduct standards
Pricing is customized based on:
- Scope of protection required
- Duration of service
- Number of personnel needed
- Geographic locations
- Specific risk factors
- Technology requirements
- Travel and accommodation needs
For security consultations and service inquiries:
- Visit our contact page on our website
- Phone: +31 20 82 03 25 7
Our security consultants are available 24/7 to discuss your protection needs and develop customized security solutions.
Note: All consultations are conducted with the highest level of confidentiality and professionalism.







Frequently Asked Questions
IPS Mobility Group – Secure Executive Transportation & Luxury Chauffeur Services
Yes, payment is required at the time of booking to secure your reservation. For corporate clients and long-term arrangements, we offer customized billing options.
- 3+ days before the service: no cancellation fee
- 1–2 days before the service: 50% of the total cost
- Less than 24 hours before the service: 100% of the total cost
Standard If a refund applies, we process it according to the agreed terms and via the same payment method. Refunds can be issued to a credit card (Visa, Mastercard, American Express) or via PayPal. Payments are processed through certified payment partners; depending on the card type and issuer, a transaction fee may apply (typically around 1.7% to 3.5%). For PayPal payments, an additional processing fee of +3.4% applies, in line with PayPal Business rates.
VIP clients with an ongoing service agreement may be eligible for more flexible cancellation terms, reduced fees, and priority rebooking options.
Our hourly rate means you pay per hour for the time the vehicle and chauffeur are reserved and in service for you. You will have a dedicated vehicle with a security-trained chauffeur at your disposal, with a minimum booking of 4 hours.
This typically covers the service time from the start (pick-up) to the end of the booking, including any waiting time and additional stops within the agreed terms. This option is ideal for business roadshows, multiple meetings in one day, sightseeing tours, event transfers, weddings, or situations requiring continuous transportation support with enhanced security.
Our premium fleet primarily features Mercedes-Benz vehicles, including luxury sedans (Mercedes S-Class), Mercedes V-Class for executive group transport, and Mercedes Sprinter for larger groups of up to 22 passengers.
For specific requests such as BMW 7 Series, Audi A8, or executive SUVs, please contact us through our website, and we'll check availability for your desired dates. All vehicles are meticulously maintained and can be equipped with enhanced security features upon request.
All IPS Mobility Group chauffeurs are professionally certified and hold Dutch CCV D1–D4 qualifications, including Executive Driver and Executive Security Driver credentials. They also undergo thorough background checks, security training, and continuous professional development through our International Executive Security Academy (IESA).
Many of our chauffeurs additionally hold executive protection qualifications, providing not only premium transportation but also heightened security awareness and enhanced protection throughout your journey.
You have two options:
Executive Meet & Greet Service (+€8.00): Your chauffeur will meet you directly at your arrival gate after baggage claim, holding a discreet name sign. Your driver will contact you after landing, so please ensure your phone is turned on. Your driver arrives approximately 30-35 minutes after landing.
Standard Meeting: Your chauffeur will await you at the designated Meeting Point in the Central Arrivals Hall (near Aviflora flower shop), holding a name sign. Your driver will contact you after landing, and arrives approximately 45 minutes after landing at the Meeting Point.
We continuously monitor all flights. If your flight is delayed, your chauffeur will automatically adjust the pickup time accordingly at no additional charge.
- For airport pickups, we provide a complimentary waiting time of 70 minutes after landing.
- For train station pickups, the complimentary waiting time is 30 minutes.
- Remain in the terminal or at the agreed pick-up location.
- Contact your chauffeur immediately using the contact details in your confirmation.
- If you cannot reach your chauffeur, please call us during office hours (08:30–18:00) at +31 20 24 80 541. Outside office hours, and also during office hours, you can send a WhatsApp message to +31 611876948.
- Do not take alternative transportation without our authorization, so we can ensure service continuity and handle any related costs correctly.
For pickups from hotels, offices, or home addresses, you have a complimentary waiting time of 15 minutes after the agreed pickup time. Additional waiting time will be charged at the following rates:
- Luxury Mercedes-Benz S-Class: €85 per hour
- Luxury Mercedes-Benz V-Class Van: €95 per hour
- Luxury Mercedes-Benz Sprinter Minibus: €135 per hour
Please note that extended waiting may not always be possible if your driver has subsequent commitments.
Yes, absolutely. As part of International Protection Services, we can seamlessly integrate executive protection with our transportation services. If required, we can arrange additional security support such as discreet protection, travel security, or support from specialized security professionals, depending on the location and assignment.
Please contact us to discuss your specific requirements, and we will create a tailored solution; visit our contact page or call us during office hours (08:30–18:00) at +31 20 24 80 541.
For reservations and inquiries, visit our contact page on our website
- Phone: +31 20 82 03 25 7
- WhatsApp: +31 611876948
Our team is available 24/7 to assist with your premium transportation and security needs.






